Family Country Hotel And Convention Centre General Santos City, General Santos City ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Mateo Road, Lagao, General Santos City, Philippines

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

General Santos City 1.4 mi

Airports

General Santos International (GES) 5.0 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Breakfast Enjoyment

I had a good dining experience at Café Leticia. The breakfast selections were good, and I especially appreciated the warm welcome by the restaurant staff each morning. It set the perfect tone for my day! The food was tasty and served fresh; nothing beats a good breakfast before a busy day.

George123. USA, 2024-02-15Read full review on

Comfortable Stay

The room I stayed in was exceptionally clean and comfortable. I loved the cozy bed and appreciated having extra pillows. It made my nights restful, which is crucial during travel. Overall, the room's features contributed greatly to my enjoyable stay.

Danny_W201. Canada, 2024-03-01Read full review on

Refreshing Pool

The pool at Family Country Hotel is fantastic! It's spacious and perfect for doing laps. I loved taking a dip after a long day of meetings. The cleanliness of the pool added to the overall experience, making it a refreshing place to unwind.

RobertTraveler. UK, 2024-04-20Read full review on

Convenient Meeting Rooms

I really appreciated the well-equipped meeting rooms available at the hotel. They were spacious and conducive for discussions. It was so convenient to have everything I needed in one location without the hassle of traveling elsewhere.

JacobBusiness. Australia, 2024-05-05Read full review on

What’s included

General

Smoking allowed in designated areas
Wi-Fi
Parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Coffee shop
Fire extinguishers

Sports & Fitness

Fishing

Services

Free airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

Restaurant

Business

Fax/Photocopying

Children

Children's pool

Spa & Leisure

Outdoor swimming pool
Karaoke
Garden area
Massage

Location

Mateo Road, Lagao, General Santos City, Philippines

Map view

Mateo Road, Lagao, General Santos City, Philippines

City landmarks

Square

Plaza Heneral Santos

1.3 mi

Shopping Area

SM City General Santos

5200 ft

Parks

Lions Beach Queen Tuna Park

1.2 mi

West Side lake Sebu Koronadal

T'boli Settlement

1.1 mi

Santo Nino Parish

2300 ft

FED Building

2300 ft

KCC Mall of General Santos

2700 ft

Church

Sto. Nino Parish Church

2700 ft

Mall

KCC Mall of Gensan

3400 ft

Maranao Mosque

3100 ft

Veranza Mall of Gensan

3100 ft

KCC Cinemas

3100 ft

General Santos City Bagsakan Market

4000 ft

Suerte MotoPlaza GenSan

4000 ft

Mall

Vivo

4400 ft

Island

Sarangani Island

1.4 mi

Gaisano Mall of GenSan

4400 ft

Mall

Robinsons Place Gensan

4600 ft

International One Way Outreach

4800 ft

Movie World

4900 ft

St. Paul Novitiate Park

5200 ft

Market

General Santos City Central Market

1.0 mi

General Santos City Public Market

1.0 mi

SM Cinemas

1.1 mi

Church

Alliance Church

1.2 mi

Lighthouse Bible Baptist Church

1.3 mi

St. Andrew Episcopal Church

1.3 mi

Church

United Evangelical Church Of General Santos

1.7 mi

Church

The Church of JesusChrist of Latter Day Saints

1.8 mi

St Paul of Novetiate

1.9 mi

Nearby

Shopping Area

SM City General Santos

2000 ft

Mall

KCC Mall of Gensan

900 ft

Mall

Vivo

1300 ft

Restaurants

Gusteau's Crab Hauz

4600 ft

San Miguel Greenleaf Hotel Building

Mint Cafe

4400 ft

Corner San Miguel and J. Catolico Streets Greenleaf Hotel

Louieskee Native Chicken & Seafoods

1800 ft

J Catolico Corner Tiongson Street

Tea Leaf

4400 ft

Corner San Miguel and J. Catolico Streets Greenleaf Hotel

Jollibee

1500 ft

Jollibee 9500 Pan-Philippine Hwy (at Santiago Blvd)

Hapchan General Santos

2400 ft

General Santos City

Tong Yang Shabu-Shabu & BBQ Restaurant

2400 ft

San Miguel Street 2/F SM City

Chowking

1.8 mi

National Highway J. Catolico Sr. Avenue

Choobi Choobi

2400 ft

San Miguel St Ground Floor

Ribshack

2400 ft

San Miguel Street SM Mall

Reviews and Ratings

Feedback from previous guests about their experience.

64%

liked the hotel and would stay again

6.4/10

Nice

Rooms

5.0

Location

7.6

Service

6.8

Dining

5.0

3/5 based on 33 reviews

#17 of 27 hotels in General Santos based on Tripadvisor

James

United States of America, January 2025

5.0/10

My stay at Family Country Hotel was a mix of pros and cons. The central location is excellent for shopping and the pool area is nice, but the overall service needs significant improvement and the facilities feel outdated. Rooms lack proper maintenance, and the dining experience leaves much to be desired, making it hard to recommend without some reservations.

Rooms

5.0

The rooms were quite old, featuring small TVs and air conditioning that struggled to keep up. The toilet had issues with clogs, and I found the overall cleanliness to be lacking.

Service

5.0

Service was disappointing, particularly with the shuttle service that failed to pick us up as scheduled. Staff seemed overwhelmed and often unhelpful, even when we needed assistance.

Location

7.0

The hotel is conveniently located near major shopping centers, only about a ten-minute walk to the closest malls, which is a huge plus. However, the walk can be unpleasant at times due to unpleasant odors.

Dining

5.0

Breakfast was very basic and often cold when it arrived, and the same options were served every day. Overall, I was not impressed with the dining experience.

Facilities

6.0

The pool area was nice but often crowded with non-guests, which took away from the experience. The facilities overall are in dire need of an upgrade to feel modern and welcoming.

Thomas

United States of America, December 2024

6.0/10

I had a mixed experience at the Family Country Hotel. The location is fantastic, with a large pool and easy access to nearby malls. However, the rooms need significant upgrades, and the service was confusing at times. While the amenities are basic and the pricing is reasonable, the overall condition of the hotel left me wanting more.

Rooms

5.0

The room I stayed in had a comfortable bed and wooden floors, but it felt outdated with noticeable dirt and wear. The air conditioning was old and noisy, making it hard to enjoy my time comfortably.

Service

6.0

The staff was friendly, and they even invited me to karaoke, but there were some significant communication issues, particularly with the airport shuttle service.

Location

8.0

The hotel's location was excellent, just a short walk to KCC Mall and other shopping centers, although the walk wasn't always pleasant due to some odors along the way.

Dining

5.0

Breakfast was very basic and often cold when served, which made for a rather unremarkable dining experience.

Facilities

7.0

The huge pool is definitely a highlight, offering enough space to swim laps, but the common areas could use a bit more cleanliness and maintenance.

Charlie

United States of America, October 2024

7.0/10

During my stay at the hotel, I found its massive pool to be a standout feature, perfect for swimming laps. The location is great, close to several malls and convenient for walking, though it was frustrating that the Wi-Fi barely reached my room. The service varied; while some staff members were friendly, a few were not as attentive as expected. Overall, the hotel offers pretty reasonable pricing, but the room amenities and overall cleanliness could definitely use a boost.

Rooms

6.0

The rooms are simple and adequate, but they could use some updates, especially the air conditioning and TV. My room had noticeable dust buildup.

Service

7.0

Service was inconsistent; some staff were very pleasant and accommodating, while others seemed to lack urgency.

Location

8.0

The location is excellent, just a short walk to major malls, although some parts of the route had unpleasant odors.

Dining

5.0

Breakfast was very basic and often cold upon arrival, and the same options were repeated day after day.

Facilities

9.0

The pool is impressively large and well-maintained, a major plus for relaxation and recreation.

Jack

United States of America, October 2024

6.6/10

My stay at the hotel had its ups and downs. The pool was gigantic and perfect for swimming laps, which is a highlight. However, the room I stayed in felt outdated, and the air conditioning was loud and problematic. The location was conveniently close to malls, but the walk had some unpleasant smells. Overall, it was a decent value for money, but improvements are definitely needed.

Rooms

5.0

The room was quite outdated and had a lot of dust, making it uncomfortable. The air conditioning was noisy and had issues during my stay.

Service

9.0

The service was truly fantastic, with staff being very friendly and even inviting me out for karaoke. However, there were instances where housekeeping seemed careless.

Location

7.0

The location is great for access to nearby malls, but the walk to them could be unpleasant due to odors.

Dining

5.0

Breakfast options were quite limited and the food was pretty ordinary. It took a while to arrive, and it was served cold.

Facilities

8.0

The large pool was a massive plus, and it’s great for families, but other facilities felt a bit neglected.

Frederick

United States of America, August 2024

7.4/10

Family Country Hotel has a great location in General Santos City, close to multiple shopping centers, making it convenient for guests. While the rooms have a rustic charm, they show signs of age and could benefit from updates. The staff is incredibly helpful, which enhances the overall experience. However, the dining options leave much to be desired, with limited breakfast choices and slow service. The highlight here is the impressive Olympic-sized swimming pool, perfect for a refreshing swim.

Rooms

6.0

The rooms have a rustic feel that reflects their age. They are clean but basic and could really use some updating.

Service

9.0

I found the staff to be very accommodating and friendly, always ready to assist with a smile. Overall, the service made my stay much more pleasant.

Location

8.0

The hotel is conveniently located less than a 10-minute walk from several major malls, making shopping easy and accessible.

Dining

5.0

The breakfast was quite basic and often took too long to arrive. It would be nice to see more variety in the menu.