Family Country Hotel And Convention Centre, General Santos City ➤ Reviews, Rooms & Prices 2025

Book on our site

Up to 10% cheaper

than Booking.com

Key details

About the Hotel

Mateo Road, Lagao, General Santos City, Philippines

Family Country Hotel and Convention Centre offers convenient 3-star accommodation in the heart of General Santos City, Philippines. It is strategically located near popular attractions such as KCC Mall of Gensan and St Paul Novitiate Park. The hotel features a variety of amenities, including a restaurant specializing in Halal dishes and a complimentary shuttle service.

Location

Family Country Hotel is located approximately 10 km from General Santos International Airport, making it easily accessible for travelers. Guests can explore nearby attractions such as Sarangani Island and the T'boli Settlement, both within 2 km. The hotel is within walking distance to KCC Mall of Gensan and various local parks. A free shuttle service is provided, complementing the hotel's strategic positioning.

Rooms

The hotel provides 83 air-conditioned accommodations equipped with complimentary toiletries and balconies or terraces. Selected guestrooms also feature satellite/cable TV for entertainment. Bathrooms are modern and include showers with hydromassage showerheads. Daily housekeeping ensures that rooms are maintained for guest comfort.

Eat & Drink

Cafe Leticia, the on-site restaurant, offers a menu that specializes in Halal cuisine, catering to the dietary preferences of guests. Room service is available for those wishing to dine in the comfort of their rooms. The dining experience is designed to provide a variety of culinary options. Guests have the opportunity to enjoy meals at the restaurant throughout their stay.

Leisure & Business

The hotel's leisure amenities include an outdoor pool and massage services, providing relaxation for both leisure and business travelers. A business center is available for use, along with conference facilities for meetings and events. Security features such as 24-hour surveillance and fire extinguishers enhance guest safety. Other amenities include photocopying, fax services, and dry cleaning/laundry.

View all

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Centre

General Santos City 2.2 km

Airports

General Santos International (GES) 8.1 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Breakfast Enjoyment

I had a good dining experience at Café Leticia. The breakfast selections were good, and I especially appreciated the warm welcome by the restaurant staff each morning. It set the perfect tone for my day! The food was tasty and served fresh; nothing beats a good breakfast before a busy day.

George123. USA, 2024-02-15Read full review on

Comfortable Stay

The room I stayed in was exceptionally clean and comfortable. I loved the cozy bed and appreciated having extra pillows. It made my nights restful, which is crucial during travel. Overall, the room's features contributed greatly to my enjoyable stay.

Danny_W201. Canada, 2024-03-01Read full review on

Refreshing Pool

The pool at Family Country Hotel is fantastic! It's spacious and perfect for doing laps. I loved taking a dip after a long day of meetings. The cleanliness of the pool added to the overall experience, making it a refreshing place to unwind.

RobertTraveler. UK, 2024-04-20Read full review on

Convenient Meeting Rooms

I really appreciated the well-equipped meeting rooms available at the hotel. They were spacious and conducive for discussions. It was so convenient to have everything I needed in one location without the hassle of traveling elsewhere.

JacobBusiness. Australia, 2024-05-05Read full review on

What’s included

General

Smoking allowed in designated areas
Wi-Fi
Parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Coffee shop
Fire extinguishers

Sports & Fitness

Fishing

Services

Free airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

Restaurant

Business

Fax/Photocopying

Children

Children's pool

Spa & Leisure

Outdoor swimming pool
Karaoke
Garden area
Massage

Location

Mateo Road, Lagao, General Santos City, Philippines

Map view

Mateo Road, Lagao, General Santos City, Philippines

City landmarks

Square

Plaza Heneral Santos

2.2 km

Shopping Area

SM City General Santos

1.6 km

Park

Lions Beach Queen Tuna Park

1.9 km

West Side lake Sebu Koronadal

T'boli Settlement

1.8 km

Santo Nino Parish

690 m

FED Building

690 m

KCC Mall of General Santos

810 m

Church

Sto. Nino Parish Church

820 m

Mall

KCC Mall of Gensan

1.0 km

Maranao Mosque

940 m

Veranza Mall of Gensan

940 m

KCC Cinemas

940 m

General Santos City Bagsakan Market

1.2 km

Suerte MotoPlaza GenSan

1.2 km

Mall

Vivo

1.3 km

Island

Sarangani Island

2.2 km

Gaisano Mall of GenSan

1.3 km

Mall

Robinsons Place Gensan

1.4 km

International One Way Outreach

1.5 km

Movie World

1.5 km

St. Paul Novitiate Park

1.6 km

Market

General Santos City Central Market

1.6 km

General Santos City Public Market

1.7 km

SM Cinemas

1.8 km

Church

Alliance Church

2.0 km

Lighthouse Bible Baptist Church

2.1 km

St. Andrew Episcopal Church

2.1 km

Church

United Evangelical Church Of General Santos

2.7 km

Church

The Church of JesusChrist of Latter Day Saints

2.8 km

St Paul of Novetiate

3.1 km

Nearby

Shopping Area

SM City General Santos

590 m

Mall

KCC Mall of Gensan

260 m

Mall

Vivo

390 m

Restaurants

Gusteau's Crab Hauz

1.4 km

San Miguel Greenleaf Hotel Building

Mint Cafe

1.3 km

Corner San Miguel and J. Catolico Streets Greenleaf Hotel

Louieskee Native Chicken & Seafoods

540 m

J Catolico Corner Tiongson Street

Tea Leaf

1.3 km

Corner San Miguel and J. Catolico Streets Greenleaf Hotel

Jollibee

430 m

Jollibee 9500 Pan-Philippine Hwy (at Santiago Blvd)

Hapchan General Santos

720 m

General Santos City

Tong Yang Shabu-Shabu & BBQ Restaurant

730 m

San Miguel Street 2/F SM City

Chowking

2.9 km

National Highway J. Catolico Sr. Avenue

Choobi Choobi

730 m

San Miguel St Ground Floor

Ribshack

730 m

San Miguel Street SM Mall

Reviews and Ratings

Feedback from previous guests about their experience.

64%

liked the hotel and would stay again

6.4/10

Nice

Rooms

5.0

Location

7.6

Service

6.8

Dining

5.0

3/5 based on 33 reviews

#17 of 27 hotels in General Santos based on Tripadvisor

James

United States, January 2025

5.0/10

My stay at Family Country Hotel was a mix of pros and cons. The central location is excellent for shopping and the pool area is nice, but the overall service needs significant improvement and the facilities feel outdated. Rooms lack proper maintenance, and the dining experience leaves much to be desired, making it hard to recommend without some reservations.

Rooms

5.0

The rooms were quite old, featuring small TVs and air conditioning that struggled to keep up. The toilet had issues with clogs, and I found the overall cleanliness to be lacking.

Service

5.0

Service was disappointing, particularly with the shuttle service that failed to pick us up as scheduled. Staff seemed overwhelmed and often unhelpful, even when we needed assistance.

Location

7.0

The hotel is conveniently located near major shopping centers, only about a ten-minute walk to the closest malls, which is a huge plus. However, the walk can be unpleasant at times due to unpleasant odors.

Dining

5.0

Breakfast was very basic and often cold when it arrived, and the same options were served every day. Overall, I was not impressed with the dining experience.

Facilities

6.0

The pool area was nice but often crowded with non-guests, which took away from the experience. The facilities overall are in dire need of an upgrade to feel modern and welcoming.

Thomas

United States, December 2024

6.0/10

I had a mixed experience at the Family Country Hotel. The location is fantastic, with a large pool and easy access to nearby malls. However, the rooms need significant upgrades, and the service was confusing at times. While the amenities are basic and the pricing is reasonable, the overall condition of the hotel left me wanting more.

Rooms

5.0

The room I stayed in had a comfortable bed and wooden floors, but it felt outdated with noticeable dirt and wear. The air conditioning was old and noisy, making it hard to enjoy my time comfortably.

Service

6.0

The staff was friendly, and they even invited me to karaoke, but there were some significant communication issues, particularly with the airport shuttle service.

Location

8.0

The hotel's location was excellent, just a short walk to KCC Mall and other shopping centers, although the walk wasn't always pleasant due to some odors along the way.

Dining

5.0

Breakfast was very basic and often cold when served, which made for a rather unremarkable dining experience.

Facilities

7.0

The huge pool is definitely a highlight, offering enough space to swim laps, but the common areas could use a bit more cleanliness and maintenance.

Charlie

United States, October 2024

7.0/10

During my stay at the hotel, I found its massive pool to be a standout feature, perfect for swimming laps. The location is great, close to several malls and convenient for walking, though it was frustrating that the Wi-Fi barely reached my room. The service varied; while some staff members were friendly, a few were not as attentive as expected. Overall, the hotel offers pretty reasonable pricing, but the room amenities and overall cleanliness could definitely use a boost.

Rooms

6.0

The rooms are simple and adequate, but they could use some updates, especially the air conditioning and TV. My room had noticeable dust buildup.

Service

7.0

Service was inconsistent; some staff were very pleasant and accommodating, while others seemed to lack urgency.

Location

8.0

The location is excellent, just a short walk to major malls, although some parts of the route had unpleasant odors.

Dining

5.0

Breakfast was very basic and often cold upon arrival, and the same options were repeated day after day.

Facilities

9.0

The pool is impressively large and well-maintained, a major plus for relaxation and recreation.

Jack

United States, October 2024

6.6/10

My stay at the hotel had its ups and downs. The pool was gigantic and perfect for swimming laps, which is a highlight. However, the room I stayed in felt outdated, and the air conditioning was loud and problematic. The location was conveniently close to malls, but the walk had some unpleasant smells. Overall, it was a decent value for money, but improvements are definitely needed.

Rooms

5.0

The room was quite outdated and had a lot of dust, making it uncomfortable. The air conditioning was noisy and had issues during my stay.

Service

9.0

The service was truly fantastic, with staff being very friendly and even inviting me out for karaoke. However, there were instances where housekeeping seemed careless.

Location

7.0

The location is great for access to nearby malls, but the walk to them could be unpleasant due to odors.

Dining

5.0

Breakfast options were quite limited and the food was pretty ordinary. It took a while to arrive, and it was served cold.

Facilities

8.0

The large pool was a massive plus, and it’s great for families, but other facilities felt a bit neglected.

Frederick

United States, August 2024

7.4/10

Family Country Hotel has a great location in General Santos City, close to multiple shopping centers, making it convenient for guests. While the rooms have a rustic charm, they show signs of age and could benefit from updates. The staff is incredibly helpful, which enhances the overall experience. However, the dining options leave much to be desired, with limited breakfast choices and slow service. The highlight here is the impressive Olympic-sized swimming pool, perfect for a refreshing swim.

Rooms

6.0

The rooms have a rustic feel that reflects their age. They are clean but basic and could really use some updating.

Service

9.0

I found the staff to be very accommodating and friendly, always ready to assist with a smile. Overall, the service made my stay much more pleasant.

Location

8.0

The hotel is conveniently located less than a 10-minute walk from several major malls, making shopping easy and accessible.

Dining

5.0

The breakfast was quite basic and often took too long to arrive. It would be nice to see more variety in the menu.