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Family Country Hotel And Convention Centre, General Santos City
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Key details
About the Hotel
Mateo Road, Lagao,
General Santos City,
Philippines,
Soccsksargen
Family Country Hotel and Convention Centre offers convenient 3-star accommodation in the heart of General Santos City, Philippines. It is strategically located near popular attractions such as KCC Mall of Gensan and St Paul Novitiate Park. The hotel features a variety of amenities, including a restaurant specializing in Halal dishes and a complimentary shuttle service.
Location
Family Country Hotel is located approximately 10 km from General Santos International Airport, making it easily accessible for travelers. Guests can explore nearby attractions such as Sarangani Island and the T'boli Settlement, both within 2 km. The hotel is within walking distance to KCC Mall of Gensan and various local parks. A free shuttle service is provided, complementing the hotel's strategic positioning.
Rooms
The hotel provides 83 air-conditioned accommodations equipped with complimentary toiletries and balconies or terraces. Selected guestrooms also feature satellite/cable TV for entertainment. Bathrooms are modern and include showers with hydromassage showerheads. Daily housekeeping ensures that rooms are maintained for guest comfort.
Eat & Drink
Cafe Leticia, the on-site restaurant, offers a menu that specializes in Halal cuisine, catering to the dietary preferences of guests. Room service is available for those wishing to dine in the comfort of their rooms. The dining experience is designed to provide a variety of culinary options. Guests have the opportunity to enjoy meals at the restaurant throughout their stay.
Leisure & Business
The hotel's leisure amenities include an outdoor pool and massage services, providing relaxation for both leisure and business travelers. A business center is available for use, along with conference facilities for meetings and events. Security features such as 24-hour surveillance and fire extinguishers enhance guest safety. Other amenities include photocopying, fax services, and dry cleaning/laundry.
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Getting around
A list of all available modes of transport
City Centre
General Santos City
2.2
km
Airports
General Santos International (GES)
8.1
km
What our guests says about facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Breakfast Enjoyment
I had a good dining experience at Café Leticia. The breakfast selections were good, and I especially appreciated the warm welcome by the restaurant staff each morning. It set the perfect tone for my day! The food was tasty and served fresh; nothing beats a good breakfast before a busy day.
George123. USA, 2024-02-15Read full review on
Comfortable Stay
The room I stayed in was exceptionally clean and comfortable. I loved the cozy bed and appreciated having extra pillows. It made my nights restful, which is crucial during travel. Overall, the room's features contributed greatly to my enjoyable stay.
Danny_W201. Canada, 2024-03-01Read full review on
Refreshing Pool
The pool at Family Country Hotel is fantastic! It's spacious and perfect for doing laps. I loved taking a dip after a long day of meetings. The cleanliness of the pool added to the overall experience, making it a refreshing place to unwind.
RobertTraveler. UK, 2024-04-20Read full review on
Convenient Meeting Rooms
I really appreciated the well-equipped meeting rooms available at the hotel. They were spacious and conducive for discussions. It was so convenient to have everything I needed in one location without the hassle of traveling elsewhere.
JacobBusiness. Australia, 2024-05-05Read full review on
What’s included
General
Smoking allowed in designated areas
Wi-Fi
Parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Coffee shop
Fire extinguishers
Sports & Fitness
Fishing
Services
Free airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
Restaurant
Business
Fax/Photocopying
Children
Children's pool
Spa & Leisure
Outdoor swimming pool
Karaoke
Garden area
Massage
Show more
Location
Mateo Road, Lagao,
General Santos City,
Philippines,
Soccsksargen
Map view
Mateo Road, Lagao,
General Santos City,
Philippines,
Soccsksargen
City landmarks
Square
Plaza Heneral Santos
2.2
km
Shopping Area
SM City General Santos
1.6
km
Park
Lions Beach Queen Tuna Park
1.9
km
West Side lake Sebu Koronadal
T'boli Settlement
1.8
km
Santo Nino Parish
690 m
FED Building
690 m
KCC Mall of General Santos
810 m
Church
Sto. Nino Parish Church
820 m
Mall
KCC Mall of Gensan
1.0
km
Maranao Mosque
940 m
Veranza Mall of Gensan
940 m
KCC Cinemas
940 m
General Santos City Bagsakan Market
1.2
km
Suerte MotoPlaza GenSan
1.2
km
Mall
Vivo
1.3
km
Island
Sarangani Island
2.2
km
Gaisano Mall of GenSan
1.3
km
Mall
Robinsons Place Gensan
1.4
km
International One Way Outreach
1.5
km
Movie World
1.5
km
St. Paul Novitiate Park
1.6
km
Market
General Santos City Central Market
1.6
km
General Santos City Public Market
1.7
km
SM Cinemas
1.8
km
Church
Alliance Church
2.0
km
Lighthouse Bible Baptist Church
2.1
km
St. Andrew Episcopal Church
2.1
km
Church
United Evangelical Church Of General Santos
2.7
km
Church
The Church of JesusChrist of Latter Day Saints
2.8
km
St Paul of Novetiate
3.1
km
Nearby
Shopping Area
SM City General Santos
590 m
Mall
KCC Mall of Gensan
260 m
Mall
Vivo
390 m
Restaurants
Gusteau's Crab Hauz
1.4
km
San Miguel Greenleaf Hotel Building
Mint Cafe
1.3
km
Corner San Miguel and J. Catolico Streets Greenleaf Hotel
Louieskee Native Chicken & Seafoods
540 m
J Catolico Corner Tiongson Street
Tea Leaf
1.3
km
Corner San Miguel and J. Catolico Streets Greenleaf Hotel
Jollibee
430 m
Jollibee 9500 Pan-Philippine Hwy (at Santiago Blvd)
Hapchan General Santos
720 m
General Santos City
Tong Yang Shabu-Shabu & BBQ Restaurant
730 m
San Miguel Street 2/F SM City
Chowking
2.9
km
National Highway J. Catolico Sr. Avenue
Choobi Choobi
730 m
San Miguel St Ground Floor
Ribshack
730 m
San Miguel Street SM Mall
Reviews and Ratings
Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
6.4/10
Nice
Rooms
5.0
Location
7.6
Service
6.8
Dining
5.0
Guest reviews
6.4/10
based on 5 reviews
3/5
based on 33 reviews
#17 of 27 hotels in General Santos based on Tripadvisor
James
United States,
January
2025
5.0/10
My stay at Family Country Hotel was a mix of pros and cons. The central location is excellent for shopping and the pool area is nice, but the overall service needs significant improvement and the facilities feel outdated. Rooms lack proper maintenance, and the dining experience leaves much to be desired, making it hard to recommend without some reservations.
Rooms
5.0
The rooms were quite old, featuring small TVs and air conditioning that struggled to keep up. The toilet had issues with clogs, and I found the overall cleanliness to be lacking.
Service
5.0
Service was disappointing, particularly with the shuttle service that failed to pick us up as scheduled. Staff seemed overwhelmed and often unhelpful, even when we needed assistance.
Location
7.0
The hotel is conveniently located near major shopping centers, only about a ten-minute walk to the closest malls, which is a huge plus. However, the walk can be unpleasant at times due to unpleasant odors.
Dining
5.0
Breakfast was very basic and often cold when it arrived, and the same options were served every day. Overall, I was not impressed with the dining experience.
Facilities
6.0
The pool area was nice but often crowded with non-guests, which took away from the experience. The facilities overall are in dire need of an upgrade to feel modern and welcoming.
Thomas
United States,
December
2024
6.0/10
I had a mixed experience at the Family Country Hotel. The location is fantastic, with a large pool and easy access to nearby malls. However, the rooms need significant upgrades, and the service was confusing at times. While the amenities are basic and the pricing is reasonable, the overall condition of the hotel left me wanting more.
Rooms
5.0
The room I stayed in had a comfortable bed and wooden floors, but it felt outdated with noticeable dirt and wear. The air conditioning was old and noisy, making it hard to enjoy my time comfortably.
Service
6.0
The staff was friendly, and they even invited me to karaoke, but there were some significant communication issues, particularly with the airport shuttle service.
Location
8.0
The hotel's location was excellent, just a short walk to KCC Mall and other shopping centers, although the walk wasn't always pleasant due to some odors along the way.
Dining
5.0
Breakfast was very basic and often cold when served, which made for a rather unremarkable dining experience.
Facilities
7.0
The huge pool is definitely a highlight, offering enough space to swim laps, but the common areas could use a bit more cleanliness and maintenance.
Charlie
United States,
October
2024
7.0/10
During my stay at the hotel, I found its massive pool to be a standout feature, perfect for swimming laps. The location is great, close to several malls and convenient for walking, though it was frustrating that the Wi-Fi barely reached my room. The service varied; while some staff members were friendly, a few were not as attentive as expected. Overall, the hotel offers pretty reasonable pricing, but the room amenities and overall cleanliness could definitely use a boost.
Rooms
6.0
The rooms are simple and adequate, but they could use some updates, especially the air conditioning and TV. My room had noticeable dust buildup.
Service
7.0
Service was inconsistent; some staff were very pleasant and accommodating, while others seemed to lack urgency.
Location
8.0
The location is excellent, just a short walk to major malls, although some parts of the route had unpleasant odors.
Dining
5.0
Breakfast was very basic and often cold upon arrival, and the same options were repeated day after day.
Facilities
9.0
The pool is impressively large and well-maintained, a major plus for relaxation and recreation.
Jack
United States,
October
2024
6.6/10
My stay at the hotel had its ups and downs. The pool was gigantic and perfect for swimming laps, which is a highlight. However, the room I stayed in felt outdated, and the air conditioning was loud and problematic. The location was conveniently close to malls, but the walk had some unpleasant smells. Overall, it was a decent value for money, but improvements are definitely needed.
Rooms
5.0
The room was quite outdated and had a lot of dust, making it uncomfortable. The air conditioning was noisy and had issues during my stay.
Service
9.0
The service was truly fantastic, with staff being very friendly and even inviting me out for karaoke. However, there were instances where housekeeping seemed careless.
Location
7.0
The location is great for access to nearby malls, but the walk to them could be unpleasant due to odors.
Dining
5.0
Breakfast options were quite limited and the food was pretty ordinary. It took a while to arrive, and it was served cold.
Facilities
8.0
The large pool was a massive plus, and it’s great for families, but other facilities felt a bit neglected.
Frederick
United States,
August
2024
7.4/10
Family Country Hotel has a great location in General Santos City, close to multiple shopping centers, making it convenient for guests. While the rooms have a rustic charm, they show signs of age and could benefit from updates. The staff is incredibly helpful, which enhances the overall experience. However, the dining options leave much to be desired, with limited breakfast choices and slow service. The highlight here is the impressive Olympic-sized swimming pool, perfect for a refreshing swim.
Rooms
6.0
The rooms have a rustic feel that reflects their age. They are clean but basic and could really use some updating.
Service
9.0
I found the staff to be very accommodating and friendly, always ready to assist with a smile. Overall, the service made my stay much more pleasant.
Location
8.0
The hotel is conveniently located less than a 10-minute walk from several major malls, making shopping easy and accessible.
Dining
5.0
The breakfast was quite basic and often took too long to arrive. It would be nice to see more variety in the menu.
Facilities
9.0
The Olympic-sized pool is a standout feature, providing a great way to relax and enjoy some exercise during my stay.